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Posted: Saturday, 18 March 2017, 0:04


Position Purpose:
To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale whilst maintaining customer service excellence at all times

Key Responsibilities:
· Support in dealing with customer enquiries in an efficient and timely manner both face to face, via telephone and email, escalating where necessary.
· Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales
· Efficient and accurate filing of vehicle documents
· Undertake monthly stock reconciliation of vehicle documents
· Process daily post, ensuring all documents are posted to the correct customers on time.
· Supporting Auctioneers & Account Support Representatives in the delivery of their duties
· Supporting the simulcast function during sale days
· Liaise with other Manheim branches as necessary to ensure a good service is provided to our Vendors
· Ensure all document packs are ready for each sale, as per Vendor/Branch requirements

Qualifications / Education & Experience
· Experience within a customer service role with the ability to resolve customer queries
· Experience within a data process role with the ability to process large amounts of information accurately

Functional Skills e.g. Leadership capability, KPI’s, Account Management Customer Service etc
· Excellent customer service skills.
· Strong administration skills
· A keen eye for detail and accurate data entry skills
· Excellent interpersonal and communication skills both verbal and written.
· Able to use your initiative and be flexible, reacting to change quickly and effectively
· Able to work as part of a team to ensure successful delivery of a sale
· Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload


• Location: Newcastle, Washington

• Post ID: 21260872 newcastle is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017